Returns and Exchanges
UDC wants you to be absolutely satisfied with your purchase. In the event you are not fully satisfied, you may return your purchase using the return authorization form and following the instructions enclosed with your purchase.
To expedite the return of any item, please contact UDC’s Customer Service Team at 1.800.873.7332 within forty eight (48) hours of receipt of your shipment. The Customer Service Team will assist you with the return process and requirements, including issuing a Return Authorization Number.
All returns are subject to the following terms, which may be modified by UDC at any time without notice. UDC reserves the right to refuse any return that does not comply with the following:
- No returns will be accepted without a Return Authorization number.
- All items must be returned in the original packaging, with all included accessories.
- Unless the box was damaged, please use the original shipping box to securely re-seal your shipment for return.
- Returns must be shipped within fifteen (15) days of receipt.
- Returns must also include original proof of purchase (copy of the internet order and credit card receipt).
- Customers are responsible for lost or stolen return shipments, accordingly it is the customer's responsibility to insure and/or obtain tracking information from the carrier when returning an item.
- A fifteen percent (15%) restocking fee will apply to all returns, unless the return is due to product defects.
- If you have received merchandise that has been damaged during shipment or is defective, please call UDC’s Customer Service Team at 1.800.873.7332 within forty eight (48) hours of receipt of your shipment. UDC’s Customer Service Team will assist you with the return process and requirements, including issuing a "call tag" in order to have your package picked up and returned to us.
- No returns will be accepted without a "call tag" authorization.
- If UDC determines, in its sole discretion, that your purchase was damaged during shipment or is defective, we will issue a full refund of the purchase price and shipping charges.
- All refunds for returns will be credited to the original credit card used to make the purchase.
UDC will not issue a refund for any damage caused or resulting from a failure to follow the above terms, as determined by UDC in its sole discretion. Returns that do not comply with these terms will not be processed and credit will not be given.