• CDD EXCLUSIVE PRODUCT RELEASE
• EXCLUSIVE IN-STORE PROMOTIONS
• FAMILY DAY HOBBY PROGRAM
• EXCLUSIVE CO-OP ITEMS
• NETWORKING OPPORTUNITIES
• EXCLUSIVE CDD SWAG

Named “America’s Best Customer Experience Speaker and Coach,” John Formica is a former Disney leader who has been featured on the NBC Morning Show, FOX, ABC, CBS, Univision, radio shows and multiple business journals.

John has successfully coached hundreds of small businesses, franchises, and professionals to build customer brand loyalty for life, attract and keep more customers and create “whistle while you work” team environments.

In his keynote session, John will share his incredible experiences, best practices and proven Disney Success Strategies to help you attract more customers, build customer loyalty for life, establish a winning team culture and create your own small business empire! You will be empowered to achieve extraordinary results immediately!

Katherine Bihr Ed.D. is the Vice President of Programs and Education for TGR Foundation, A Tiger Woods Charity. TGR Foundation provides STEM career exploration and college preparation programs to high potential, low opportunity youth and families. It is through this work, she realized the importance of sharing these programs with educators and to meet that challenge created TGR EDU: Create, a professional learning program and TGR EDU: Explore, a digital resource designed for educators to use with students. Prior to joining TGR Foundation, she was the principal of Vista View Middle School in Fountain Valley, CA. Bihr is the 2019 Chair of the STEM Funders Network, a national organization providing resources and professional learning to help teachers, parents and out-of-school providers better inspire and prepare youth in STEM. She also serves on the board of directors for Project Tomorrow, which supports the innovative uses of science, math and technology resources in schools and communities. In addition, Bihr serves as adjunct faculty for the Rossier School of Education at the University of Southern California.

Darnell Holloway is Yelp's Director of Business Outreach. Darnell joined Yelp in 2009, when it was still a startup in SF. He helped pilot numerous Customer Success programs, relocated from SF to Scottsdale in 2010 to help scale Yelp's Arizona Account Management operation, and was promoted in 2012 to build up Yelp's Business Outreach efforts across North America, Europe, and Australia.

Today, as the Director of Business Outreach, he leads a North American team dedicated to building B2B communities and educating small business owners across the country about strategies for success in a feedback driven economy. He's also been featured as a brand evangelist in numerous publications including Forbes, Mashable, and Entrepreneur Magazine. Darnell comes from a family of small business owners and is passionate about working with the local business community. He is a California native, and UC Davis alumnus.

Carlos Gil is the author of The End of Marketing: Humanizing Your Brand in the Age of Social Media and AI, an international keynote speaker and award-winning digital storyteller. He has led social media strategy for global brands including LinkedIn, Winn-Dixie, Save-A-Lot and BMC Software for over a decade. A first-generation Latino American, Gil’s work has been featured by CNNMoney, Harvard Business Review, Inc., Entrepreneur and Social Media Examiner, in addition to dozens of trade publications. Presently, Gil is the CEO and founder of Gil Media Co., a full-service digital marketing firm based in Los Angeles, which works with Fortune 500 clients.