Customer Service

Contact Us

Areas of Interest

Shipping & Delivery
Shipping Methods & Costs only offers shipping for delivery within the U.S. and Canada.
 All orders (regardless of chosen method of shipment) may take up to 7 business days before shipment as we adhere to a "build to order" process with all of our products to reduce the risk of damage. This does not apply to “pre-sale” product orders; such items will ship the week they become available. Business days are Monday through Friday, excluding holidays determined by carriers. Certain items due to size, weight, or design may require special handling. Please contact our customer service department at 800.873.7332 to confim handling requirements for your particular order. At this time, we regret we are unable to ship to P.O. boxes, APO addresses.
Canadian Delivery Options offers Expedited level shipping to Canada. Expedited Delivery provides the fast service available that includes cross-border brokerage fees. 
Important note: Canadian customers are responsible for paying any and all applicable national (GST) and provincial sales taxes (PST) as well as any duties (fees charged on products made outside of the United States - most trading cards and autographed memorabilia are excluded). These fees will be collected from you upon delivery. 
Standard Ground shipments are not available. All Canadian orders will be shipped 2nd day to include brokerage fees.
 At this time, we regret are unable to ship to P.O. boxes, APO addresses or U.S. territories overseas.
Privacy & Security

How we collect your information

Our website uses an order and registration form so that you can request information, products and services. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future mailings from, simply log-in to your account using your username and password and update your email preferences.

Disclosure to third parties

While we won't share your email address with other companies, we may share your mailing address with reputable businesses that can provide you with valuable offers and information.
Parental Consent / COPPA Compliance
In the event that Upper Deck learns that a site visitor is under the age of 13, Upper Deck will contact the child’s parent or legal guardian (collectively, "parents") to seek consent before collecting personal information from the child. For more information, Click here.


This website uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Acceptance of those terms
By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

For more details, see complete policy at

Returns & Replacements

We want you to be completely satisfied with your purchase.  In the event that you would like to return your order, the following information outlines our returns policy:

▪ Please call Customer Service within 48 hours of receipt of your package(s) at 800.873.7332. A Customer Service agent will issue a return authorization number and provide this to you.  This return number must be clearly written on the outside of the return package in order to process the return. Any items sent back without a return authorization number will be refused.
▪ All items must be received by us within 15 days of receipt.  Any returns received beyond this window will be refused.
▪ All items must be returned in brand new and unused condition including all original packaging and containers, documentation and certification. 
▪ We will refund shipping charges only if our merchandise was damaged before delivery, defective, or the incorrect product(s) was delivered.  If you have received merchandise that meets these criteria, please call Customer Service within 48 hours of receipt of your packages (s) at 800.873.7332 and a Customer Service agent will provide a solution.
▪ Exchanges are approved on a case by case basis and are not possible in every situation. A Customer Service agent can provide assistance on exchange requests by calling 800-551-8220.

▪ Due to the nature of our products, all items returned at the purchaser’s request (with exception to damaged, defective, or incorrect goods) are subject to a 15% restocking fee up to a maximum of $50. 
▪ Once delivered, all products are considered the purchaser’s property until they arrive back to us in satisfactory condition and meet all returns policy requirements. We suggest for your protection that you insure all merchandise being returned for the purchase value and that you use a shipping method that provides package tracking. 
▪ We are committed to processing your return as fast and accurately as possible. Please allow up to 21 days after we receive the merchandise to process your credit. 
Damaged Goods

1. Please call us within 48 hours of receipt of your package at 1-800-551-8220 if you have received merchandise that has been damaged during shipment, or is defective.
2. We will need to issue a "call tag" in order to have your package picked up and returned to us.
3. Remember to save all original packing materials and use it to securely re-seal your package for return.
4. We will not issue a refund for any damage resulting from a failure to follow these procedures and requirements.
5. If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the same form of payment originally used for your purchase. We will refund your return shipping charges only if your merchandise was damaged during shipment, defective or shipped to you in error.

Payment, Pricing & Promotions

Payment Options

Upper Deck accepts Pay Pal, American Express, VISA and MasterCard credit cards. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash, checks or CODs.

Telephone Orders

We encourage you to order online for the fastest possible service and receive a shipping confirmation email complete with your tracking number once the order ships. If you would like to speak with someone in person, please feel free to call us at 800.873.7332. Our office hours are 8:00 a.m. to 5:00 p.m. PT, Monday through Friday.

International Orders

 Outside of the U.S., we only accept orders online from Canada. All others must either call or email. Before trying to place any international orders, please call 800.873.7332 or email us at for assistance.

Special Offers

Upper Deck always has some exciting specials going on within its outstanding assortment of autographed memorabilia and unsigned collectibles. Check the home page for the latest offers!

Promotion Codes

Upper Deck Store promotion codes are redeemed during the ordering process at checkout. Simply enter your promotion code, and when you are finished, move on to the next page in the process. Your promotional discount will be factored into your final order upon checkout and will be reflected in your order summary. If you experience any difficulty in placing your coupon code, please call customer service at 800.873.7332. By the way, special promotions are just one of the benefits you get when you register at


Discounts are offered and redeemable only for Upper Deck products available on our website and must be applied at the same time your order is placed. Sorry, discounts are not valid for certain products including some limited-edition items. Discounts do not apply to previous orders and may not used in conjunction with other discounts, offers or previously discounted items. Void where restricted by law. Must be a legal resident of the U.S. or Canada only. Upper Deck, Upper Deck Collectibles,, and Upper Deck Authenticated Memorabilia and designs are registered trademarks of The Upper Deck Company. ©2013 The Upper Deck Company. All rights reserved.

Free Shipping Promotions

Any free shipping promotions are only good for orders delivered within the 48 contiguous United States (excludes Alaska, Hawaii and Puerto Rico) by standard ground delivery. Cannot be used with any other offer, previous orders or orders currently being processed. Overnight and 2nd Day deliveries are excluded and if chosen, customer will pay full price of the express shipping charges.

Product Depictions
Product depicted for demonstration purposes only and is subject to change without further notice. © 2013 UDC, Inc. 2251 Rutherford Road, Carlsbad, CA  92008. All rights reserved.
Updating Account Information

Password Assistance

If for any reason you've forgotten your password, simply click on the Forgot your password? link under the "Log In" information to your account and follow the instructions. We'll refresh your memory in no time. If you decide to change your password, simply sign in under your current user name and password and then click on the Change password link.

Order History

Once you are a registered user on and you've placed a sales order, you can track your order's history. In order to use this function, however, you must be signed in to your account. Once you're signed in, click on the "My Account" link at the top of the site and then select the "Order History" link on the ensuing page. You will then be able to view your recent orders and the status for each. (Please note that after you submit an order, will also send you an email that provides you with the tracking number of your shipment.) If you have canceled an order with our Customer Service department, your order will still show on the Order History page, but with no shipment history.

Update Your Information

If you decide to change any of your current information - including billing or shipping addresses or personal data - simply sign into your account and click on "My Account" at the top of the site. Then select the appropriate tab that contains the information you would like to change.

Address Book

Please add to the contact list or address book within your email accout to ensure delivery of account information related to your activity.